Location: Sammamish, WA
Job Summary:
Job Duties:
- Lead design, development, testing, and deployment of AI-driven chatbot.
- Ensure seamless integration with IT Service Management tools (e.g., ServiceNow).
- Collaborate with cross-functional teams and stakeholders.
- Oversee development processes and deliver high-quality solutions.
- Identify risks and develop mitigation strategies.
Required Skills (Keywords):
- Generative AI
- LLM APIs
- Cloud infrastructure (AWS, Azure)
- IT Service Management
- Communication
- Problem-solving
- Prompt engineering
Required Experiences (Topics):
- Conversational chatbot development
- Service Desk processes
- AI ethics and guardrails
- SDLC principles
- Programming proficiency (Java, Python, etc.)
Job URLs: