Location: Novi, MI, US
Job Summary:
Job Duties and Scopes
- Provide pre-sales support and customer/partner training.
- Offer technical support and consultation to partners and end-users.
- Manage a regional Application Engineering team, ensuring process alignment with global teams.
- Oversee performance management and team development.
- Facilitate customer engagement and ensure adherence to process standards.
Required Skills
- Strong technical knowledge of robotics and automation.
- Excellent oral communication and conflict resolution skills.
- Business acumen for interaction across organizational levels.
- Ability to manage complex client relationships.
Required Experiences
- Bachelor's degree in a related field (advanced degree preferred).
- 10+ years in technical support within the robotics industry.
- 3+ years of experience managing teams, remote or on-site.
- Proven track record in pre-sales, post-sales support, and training.
Job URLs: