Location: Sammamish, WA
Job Summary:
Job Duties:
- Develop service design blueprints and guidelines.
- Utilize user journey mapping and sentiment analysis.
- Conduct qualitative and quantitative user research.
- Analyze user feedback and create actionable insights.
- Collaborate across teams and engage with leadership.
- Gather feedback for design refinement and iterate on designs.
- Stay updated on design trends and advocate for best practices.
Required Skills:
- User journey mapping
- Needs and sentiment analysis
- User-centered design principles
- Communication and presentation skills
- Innovative thinking
- Problem-solving
Required Experiences:
- Bachelor’s in Product/Service Design (Master’s preferred)
- 7+ years in service/UX design
- Research and analysis expertise
- Knowledge of Lean UX methods
- Leading UX workstreams in global teams
Job URLs: