Location: Dallas, TX, US
Job Summary:
Job Duties and Scopes:
- Solve customer cases through various communication channels.
- Drive initiatives to improve support processes and customer experience.
- Provide feedback on AWS services and resolve complex customer problems.
- Continuously learn new technologies and develop technical skills.
- Participate as an interviewer and mentor for new team members.
Required Skills:
- Advanced troubleshooting techniques.
- Customer support experience.
- Ability to create tutorials and technical articles.
- Strong communication skills.
Required Experiences:
- Experience in supporting distributed cloud infrastructure.
- Flexibility to work a rotational schedule, including some weekends.
Job URLs: