Location: Washington, District of Columbia, us
Job Summary:
Job Duties:
- Plan and monitor daily business operations.
- Ensure overall customer satisfaction.
- Manage delivery pipeline with sales teams and customers.
- Lead deployment project planning and implementation.
- Manage escalated customer issues and crises.
- Train and develop Service Delivery and Support teams.
- Set and monitor team targets and performance standards.
- Improve project management methodologies and standards.
Required Skills (Keywords):
- Project Management
- Customer Relationship Management
- Leadership
- Communication (written and verbal)
- Problem-solving
- Strategic Planning
- Performance Management
- Data Interpretation
Required Experiences (Topics):
- Bachelor's Degree in relevant discipline.
- 10+ years in project management/consulting.
- 5+ years in people leadership.
- Experience in managing complex enterprise implementations.
- PMP certification (advantage).
Job URLs: