Location: Atlanta, GA
Job Summary:
Job Duties
- Design, develop, test, and deploy a self-service chatbot.
- Integrate chatbot with IT Service Management tools like ServiceNow.
- Optimize chatbot for various IT support scenarios.
- Test, evaluate, and fine-tune AI prompts for performance.
- Collaborate with cross-functional teams for successful implementation.
Required Skills (Keywords)
- Generative AI
- LLM-based development
- AWS Bedrock
- LangChain
- IT Service Management tools
- Problem-solving
- Communication
- Programming proficiency
Required Experiences (Topics)
- Cloud infrastructure (AWS, Azure)
- Service Desk processes
- AI prompt evaluation
- Responsible AI practices
- Chatbot development and deployment
Job URLs: