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Coordinator, Guest Services – Social Media at Universal Orlando

Location: Orlando, FL

Job Summary:

Job Duties:
- Monitor social media platforms for trends
- Encourage guest engagement through social media
- Resolve guest concerns via social media
- Build reports based on identified trends
- Ensure timely response to guest inquiries

Required Skills:
- Social media management
- Trend analysis
- Customer service
- Data reporting
- Communication skills

Required Experiences:
- Experience in social media monitoring
- Customer engagement in a business setting
- Reporting and analysis in social media contexts

Job URLs: