Location: Menlo Park, California, 94025, United States
Job Summary:
Job Duties and Scope
- Define, design, and deliver innovative solutions with Genesys Cloud.
- Lead end-to-end architecture and engineering for product development.
- Serve as a thought leader and advisor on products for strategic business improvement.
- Oversee multiple SaaS projects, ensuring execution within time and budget.
- Collaborate with internal teams and partners to deliver software innovation.
Required Skills
- Expertise in the Genesys Cloud Ecosystem (Architect Flows, Data Actions, APIs).
- Strong understanding of cloud platforms, data architectures, and cybersecurity.
- Proficient in Kubernetes, Go, Node.js, TypeScript, and/or Python.
- Excellent consultative and communication skills.
Required Experience
- 10+ years in Cloud Solutions Architecture or IT consulting, focused on the contact center space.
- Documented experience in building AI-based solutions within AWS and Google.
- Proven success in leading cross-functional teams and large-scale transformations.
- Bachelor’s degree in Computer Science, IT, Engineering, or related field.
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