Location: Washington, DC, 20022, US
Job Summary:
Job Duties:
- Plan and monitor daily business operations.
- Ensure overall customer satisfaction.
- Manage delivery pipeline and exceed customer expectations.
- Lead deployment project communication and implementation.
- Handle escalated issues and customer crises.
- Train and develop service delivery/support teams.
- Set team targets and manage performance.
- Improve project management methodology and customer service standards.
- Monitor key performance indicators (KPIs).
Required Skills:
- Project management
- Customer relationship management
- Leadership
- Communication
- Innovation
- Crisis management
Required Experiences:
- 10+ years in project management/consulting
- 5+ years in people leadership
- Experience with complex enterprise implementations
- Bachelor's Degree in Business/Computer Science or related field
Job URLs: