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Software Engineer, Customer Experience Engineering at Whatnot

Location: San Francisco, California, US

Job Summary:

Job Duties and Scopes:
- Build Seller, Order, and Support experiences for buyers and sellers.
- Enhance customer order, shipment experiences, and LLM-based chat functionalities.
- Improve usability with automation flows and core data streams.
- Influence core business metrics like retention and customer satisfaction.

Required Skills:
- Strong software development capabilities.
- Proficiency in Python, Elixir, React, JavaScript, Swift, and Kotlin (not mandatory).
- Interest or experience in Machine Learning development.

Required Experiences:
- 6+ years of generalist software development in high-growth startups.
- Bachelor’s degree in Computer Science or equivalent experience.

Job URLs: