Location: New York, NY, US
Job Summary:
Job Duties
- Gather details on issues and development requests.
- Manage new customer implementations from kickoff to launch.
- Provide 2nd level issue resolution through internal ticketing.
- Use prioritization frameworks for task management.
- Ensure effective communication between requesters and developers.
- Update documentation based on support tickets.
- Perform data updates with accuracy.
- Stay updated on technology developments.
- Conduct internal testing of code before release.
Required Skills (Keywords)
- Technical skills
- Communication
- Presentation
- Customer service
- Detail-oriented
- Organized
- Resourceful
- Multi-tasking
- Automation
Required Experiences (Topics)
- Mid Office knowledge
- Sabre GDS experience
- Customer service experience (2 years minimum)
- Basic understanding of Web Services, XML, SQL
- Familiarity with Azure DevOps and SCRUM
- Experience with Compleat Control platform preferred
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