Location: Sammamish, WA
Job Summary:
Job Duties
- Design, develop, test, and deploy a self-service AI chatbot.
- Assist in building and deploying chatbots for IT customer support.
- Ensure integration with IT Service Management tools (e.g., ServiceNow).
- Test, evaluate, and fine-tune AI prompts for performance.
- Collaborate with cross-functional teams for implementation and integration.
Required Skills (Keywords)
- Generative AI/LLM development
- Cloud infrastructure
- IT Service Management
- Testing and evaluation
- Responsible AI practices
- Programming (Java, C/C++, Python)
- Prompt engineering
Required Experiences (Topics)
- Building conversational chatbots
- Working with LLM model APIs
- Cloud-native application development
- Understanding of Service Desk processes
- SDLC principles and software engineering practices
Job URLs: