Location: Virginia, VA, US
Job Summary:
Job Duties and Scopes:
- Oversee team and ensure customer satisfaction.
- Manage IT infrastructure and service delivery processes.
- Coordinate activities for continuous service improvement.
- Address customer complaints and provide solutions.
- Develop and maintain relationships with customers.
- Communicate team performance and customer feedback to management.
Required Skills:
- Expertise in end-to-end program management.
- Strong communication and collaboration skills.
- Knowledge of service management and operational efficiency.
- Ability to suggest technologies and strategies for business needs.
Required Experiences:
- Bachelor's degree with 12-15 years or Master's with 10-13 years of experience.
- TS/SCI clearance required.
Job URLs: