Location: San Jose, California, us
Job Summary:
Job Duties:
- Act as primary interface between users and product teams.
- Understand product portfolio and customer needs.
- Triaging and routing support requests to appropriate teams.
- Manage support requests to resolution.
- Build FAQ and knowledgebase from patterns.
- Identify product gaps and provide feedback to product teams.
Required Skills (Keywords):
- Leadership
- Strategic vision
- Communication
- Coordination
- Problem-solving
- Negotiation
- Technical program/project management
- Conflict resolution
- Relationship building
- Attention to detail
Required Experiences (Topics):
- 8+ years relevant experience
- Experience in matrix management organization
- Process definition and improvement
- Proficiency in MS Office, MS Project, Visio, PowerPoint
- Background in customer-centric operations
Job URLs: