Location: San Francisco, California, us
Job Summary:
Job Duties:
- Manage customer lifecycle and account management.
- Ensure smooth onboarding and consistent engagement.
- Represent the voice of the customer for product development.
- Analyze data to identify and mitigate churn risk.
- Strive for high customer satisfaction (Perfect 10).
- Become an expert on Scrut Automation’s offerings.
Required Skills:
- Communication skills
- Critical thinking
- Problem-solving
- Customer-centric approach
- Technical conversation proficiency
- Multitasking ability
- Strong work ethic
Required Experiences:
- 2-4 years in Customer Success or Account Management (SaaS)
- Cybersecurity or compliance industry experience
Job URLs: