Location: Redmond, WA
Job Summary:
Job Duties
- Lead design, development, testing, and deployment of an AI-driven chatbot.
- Integrate chatbot with IT Service Management tools (e.g., ServiceNow).
- Optimize chatbot for IT support scenarios based on Service Desk processes.
- Collaborate with cross-functional teams for implementation and integration.
- Oversee development processes and mentor technical teams.
- Identify risks and develop mitigation strategies.
Required Skills (Keywords)
- Generative AI
- LLM model APIs
- Cloud infrastructure
- IT Service Management
- Prompt engineering
- Communication
- Problem-solving
- Continuous improvement
Required Experiences (Topics)
- Experience with Generative AI/LLM development.
- Hands-on experience with IT Service Management tools.
- Expertise in responsible AI practices.
- Strong understanding of software engineering principles.
- Experience in chatbot deployment for IT support.
Job URLs: