Location: N/A
Job Summary:
Job Duties:
- Conduct user research and usability testing in E-Commerce customer service.
- Manage function iteration concerning user privacy and business security.
- Formulate product planning and decision-making support.
- Participate in platform product construction and issue follow-up.
- Establish communication between business and Customer Service Product teams.
Required Skills:
- Product management
- User empathy and insights
- Product design and logical thinking
- Problem-solving and prioritization
- Cross-functional communication
- English communication (written and oral)
Required Experiences:
- Bachelor's degree; 4+ years as a product manager in customer service
- Experience in complex organizations and cross-functional environments
- E-Commerce experience (preferred)
Job URLs: