Location: Sammamish, WA
Job Summary:
Job Duties
- Lead design, development, testing, and deployment of a self-service IT support chatbot.
- Ensure integration with IT Service Management tools like ServiceNow.
- Test and fine-tune AI chatbot performance.
- Collaborate with cross-functional teams for successful implementation.
- Provide technical leadership and mentorship.
- Identify risks and develop mitigation strategies.
Required Skills (Keywords)
- Generative AI
- LLM APIs
- Problem-solving
- Communication
- Adaptability
- Technical leadership
Required Experiences (Topics)
- Generative AI/LLM development
- Cloud infrastructure (AWS/Azure)
- IT Service Management tools experience
- Service Desk processes
- AI prompt engineering
- Software development lifecycle expertise
Job URLs: