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Cluster Customer Service Manager, Robotics, Eastern Europe at ABB

Location: TBD, Global

Job Summary:

Job Duties and Scopes
- Implement service strategy and drive growth at the unit level.
- Lead the Service organization, manage P&L, and optimize service resources.
- Collaborate on new product development and implement marketing materials.
- Develop processes based on customer feedback (NPS).
- Guide and motivate team members and improve service availability.
- Ensure compliance with Health, Safety & Environment (HSE) standards.

Required Skills
- Strong sales management and execution capabilities.
- Deep understanding of sales processes and performance resources.
- Excellent communication, presentation, and influencing skills.
- Results-focused and action-oriented mindset.
- Ability to prioritize work in a fast-paced environment.

Required Experiences
- Bachelor's/Master's degree with 10 years of experience in service sales.
- Proven track record of successful business outcomes in sales management.

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